Case Study

OnSend believes a quality in-store or online shopping experience should be matched by a quality delivery experience, consistent with the retailer brand and as convenient as the purchase. Hitrak has been instrumental in bringing this vision to life.

OnSend’s growth has been remarkable, going from a few local deliveries based out of a double garage a little over a year ago, to thousands of deliveries between regions, operating out of a 3,000m2 warehouse today. If that wasn’t enough, Hitrak has enabled the OnSend team to collect customer satisfaction reviews from receiving customers after each delivery, confirming a service rating of 4.8-stars across thousands of reviews. This level of service has been achieved using the Hitrak platform, which has enabled OnSend to grow whilst maintaining control on quality and operational performance.