Yes, Hitrak is a TMS, but it goes beyond traditional platforms. It integrates telematics, communications, and order management within a single platform, enabling streamlined automation, optimisation, and efficiency. You can configure Hitrak to work in a way that best fits your operations, adapting to your specific workflows.

Absolutely. Hitrak’s automation capabilities replace manual steps by automating data capture, dispatching, tracking, and rating. With Hitrak’s integrated tools, your team can gradually transition from (overly) burdonsome manual to more streamlined automated processes, improving productivity and accuracy over time. We will work in with your team, to make this transition smooth and easy.

No, automation is not about replacing jobs - —it’s about enhancing them. Hitrak streamlines repetitive tasks, freeing up your team to focus on higher-value activities like customer service and strategic planning. The goal is to empower staff, not replace them.

The future of logistics is data-driven, automated, and connected. A modern TMS like Hitrak is essential for staying competitive in this evolving landscape. It provides real-time insights, optimises routes and resources, and enables responsive service, which are all increasingly necessary in today’s market.

While TMS platforms share some core functions, the quality of integration, customisability, and user experience vary widely. Hitrak is unique because it’s built to be configurable and adaptable to each business’s specific needs. Our focus on automation, local support, and seamless connectivity make Hitrak stand out.

Excel is great for static data management but lacks the dynamic capabilities of a TMS like Hitrak. With Hitrak, you can manage orders in real-time, automate repetitive tasks, track fleet movements, and provide live updates to customers—all things that Excel alone can’t handle effectively.

The return on investment with Hitrak is significant. By reducing manual work, minimising errors, and optimising routes, Hitrak helps lower operational costs, improve service quality, and enhance efficiency. The time and money saved can quickly offset the cost, providing both immediate and long-term value.

Hitrak is designed to grow with you. It can handle increasing volumes and complex logistics requirements, whether you’re a small operation or a large-scale enterprise. Hitrak’s flexibility and high-performance architecture ensure it can support your business’s growth.

Data security is a priority at Hitrak. We use advanced encryption and adhere to strict data protection standards to ensure your information is safe. With robust access controls and regular security updates, we keep your data secure and compliant.

Hitrak’s adaptable platform serves a wide range of industries, from FMCG to manufacturing and retail. Our configurable modules allow businesses in various sectors to customise Hitrak according to their unique logistics needs, making it versatile across industries.

Implementation can take as little as a week, however timeframes vary based on your business requirements. We will work with you to create a tailored onboarding plan. Our team provides hands-on support throughout the transition, including training, setup, and post-implementation assistance to ensure a smooth start.

By providing real-time tracking, notifications, and updates, Hitrak enables you to keep your customers informed and confident in the service that they're receiving. Our platform streamlines your operations to minimise delays while proactively communicating status updates, position in queue as well as a vehicle view for end-customers, enhancing the overall customer experience.